The following is a summary of your rights and responsibilities as a STIHC patient. We believe that these will serve as a foundation for a positive, effective, and compassionate partnership between you and STIHC staff.
1. You have the right to be treated with consideration and respect, and without any discrimination or harassment, including discrimination or harassment based on race, sex, color, religious or spiritual belief, socioeconomic status, gender identity or expression, sexual orientation or age.
2. You have the right to know who your provider is, and, when it is in your best interest medically, to be given information concerning your health care from your provider. This includes the right to review your medical record with a provider or other health professional. When provision of such information is considered not to be in your best interest, you have the right for the information to be given to another appropriate person acting on your behalf.
3. You have the fundamental right to the physical safety, security and integrity of your body.
4. You have the right to give, withhold, or withdraw your consent to do special procedures or treatments.
5. You have the right to refuse treatment to the extent permitted by law; but if you do, you must acknowledge being informed of the risks in doing so.
6. You have the right to privacy and dignity concerning your healthcare. Case discussion, examination, and treatment shall be conducted in confidence. Medical Students rotating through the clinic will always be introduced to you as such, and you have the right to refuse permission for their presence.
7. You have the right to know that all the records and other information about your care will be kept confidential. This includes income and other information about your demographics and identity.
8. You have the right to treatment and/or appropriate referral when you request care, which will be provided to you to the extent that the STIHC and its resources are able.
9. You have the right to request to change providers if other qualified providers are
10. You have the right to expect that your referring provider or other appropriate person(s) will secure reports of your care and progress.
11. You have the right to expect reasonable continuity of care, to know what appointment times are available to you, to know what services are available to you; and to know where the services can be obtained.
If you believe that your rights have been violated, you have the right to invoke the STIHC Complaint Process by picking up a complaint form at the front desk, filling out an on-line form at www.stihc.org or by contacting the Quality and Safety Manager directly.